Refund Policy

Refund Eligibility

Refunds are issued only under the following conditions:

• The order is canceled before mockup approval
• The product received is materially different from the approved mockup (verified by our team)

Refunds will not be issued for:

• Customer-approved designs
• Minor color or texture differences
• Customer dissatisfaction based on personal preference
• Delays caused by shipping carriers
• Incorrect information provided by the customer

Damaged or Defective Items

If your order arrives damaged or defective:

• You must notify us within 5 business days of delivery
• Clear photos of the issue must be provided
• We may offer a replacement or partial refund, at our discretion

Chargebacks & Disputes

Customers agree to contact us directly to resolve any concerns before initiating a chargeback or dispute. Unauthorized chargebacks may result in order cancellation and account restrictions.

Fraud Prevention

We reserve the right to:

• Request identity or payment verification
• Cancel and refund orders suspected of fraud
• Refuse service at our discretion

Acceptance of Terms

By placing an order and submitting payment, you confirm that you have read, understood, and agreed to these Terms & Refund Policy.